The Pew Research Center in the United States has released its 12th edition of the annual State of the News Media report, which examines the landscape of American journalism and tracks trends related to readership, revenue and device usage. And while the publication doesn’t include a Kiwi perspective, it does provide an in-depth glimpse at many of the changes and challenges that the local media also faces due to digital disruption. One of the most telling findings from the study was that 39 of the top 50 news sites now receive more traffic to their sites on mobile phones than from desktops.
Roy Morgan may have shut the doors of its New Zealand office, but it’s still checking up on Kiwi brands for its New Zealand Customer Satisfaction awards. And New World, Care Chemist, Max, Robert Harris Café, Noel Leeming, Kathmandu and Powershop have all celebrated their first wins.
Whether it’s a set of knives, tiny groceries, a free coffee, a toaster, fuel discounts or Airpoints, reward schemes and collectables campaigns are so hot right now in marketing land. In conjunction with TRA, we’ve asked normal humans what they think about the various schemes on offer and now we want to hear from you in the industry, so help us out, fill in this survey and you’ll go into the draw to win your own reward in the form of a Timex Ironman Move x20 Activity Tracker Band valued at $180.
In December last year, research company Roy Morgan closed the doors to its New Zealand offices on Auckland’s Swanson Street and let three staff members go in the process. But the company’s deputy chief executive Hugh Amoyal says that this doesn’t imply the end of business on this side of the ditch.
You might not think there are too many similarities between treating syphilis and differentiating brands, but you’d be wrong, says Andrew Lewis, because it illustrates the importance of combining theory with practice.
In an era where the online realm has allowed marketers and media owners to measure, track and chart everything in real-time, it seems slightly anachronistic to record radio listenership by getting people to fill in a paper diary. And the radio industry seems to agree, because it’s currently reviewing its research methodology and, as a result, it won’t be conducting its regular T1 survey.
What do you get when you combine two guys with a passion for ski racing—one an urban planner with a PhD and the other an art photographer and fashion designer? The unlikely answer is a start-up company with a mission to develop sexy (and dry) underwear for the incontinence market—and a penchant for doing lots of research.
Like beards and Jennifer Lawrence, customer centricity is having a bit of a ‘moment’ currently. But in this rapidly changing nation, we’re not listening hard enough to what customers actually want, says Andrew Lewis.
During the global financial crisis, the amount spent on research in New Zealand declined significantly, and the industry has struggled to gain back that ground after the recovery. But The Research Agency has grown at around 120 percent per year since it launched in 2007 and it has big ambitions to maintain that. Managing director Andrew Lewis discusses the reasons behind the company’s recent rebrand to TRA, the importance of embracing different disciplines, and why consumers need to be brought into the heart of the business.
Google and Ipsos have just released the global smartphone usage survey for 2013. And Kiwi consumers are doing more, buying more and expecting more from the smartphone experiences that brands are presenting, says Jonathan Dodd.
While newspaper circulations continue to decline and the media companies behind them face massive upheaval, research from industry body News Works suggests that pulp and ink still play an important role in New Zealand current affairs – especially when it comes to credibility and trustworthiness.
Direct mail doesn’t tend to get the same level of attention that other ‘sexier’ channels like online or TV get. But according to the ASA ad spend figures for 2012, it’s on the rise, with addressed mail up 16 percent to $58 million. So why the increase? And is it effective? NZ Post and Key Research attempted to find out.
Marian Salzman, chief executive of Havas PR North America, PR Week’s 2011 PR professional of the year, a 2012 addition to PR News’ Hall of Fame and one of Business Insider’s 25 most powerful people in PR, is venturing to New Zealand as the keynote speaker for CAANZ’s international Marcomms forum on 3 July. Here’s what the award-winning blogger, brand marketer, public relations executive and social media innovator had to say about the global move towards real-time creativity, the role of digital and social and how the industry can do more good.
People don’t really understand the things they buy, says Andrew Lewis. And that’s the way
they seem to like it.
Just as New Zealand’s advertising industry is world renowned, so too is the local market research industry, routinely succeeding in the face of tight budgets, big tasks, and an ever-increasing need to do more with less. And the people and companies behind some of the industry’s recent achievements were acknowledged at the 7th biennial Market Research Effectiveness Awards at the Hilton last week, with Ipsos coming out on top as the supreme winner for the third time in a row.
After almost two years of consultation and development, Nielsen has launched its new online audience measurement solution, Nielsen Online Ratings, which measures people rather than computers and claims to paint a more accurate picture of the whole online consumer and digital universe. But while the new system has already been endorsed as the official measurement currency by the Australian IAB, that’s not the case in New Zealand.
Colmar Brunton has promoted Jacqueline Ireland to the position of chief executive officer, replacing Harry Papafloratos, who passed away earlier this year. She was previously managing director of Colmar Brunton Auckland.
In an effort to better understand modern consumers and their media consumption habits, and at the same time facilitate a rethink about outoor media among media agencies, Adshel recently conducted an in-depth study combining quantitative data and ethnographic insights. And, according to marketing manager Emma Barnes, the results of the ‘Inside Outdoor Lives’ study “really backed up our beliefs and strengthened our case of the benefits of Adshel”.
The debate between those in favour of pre-testing ads and the creative departments who generally oppose it is an ongoing one. But Colmar Brunton has some new ammunition in its fight and is about to launch a new development to its Link pre-testing product that uses facial mapping technology to find out how consumers respond to ads.
Roy Morgan has a long history of customer satisfaction research, particularly in the banking space. But it’s expanded its reach with its latest initiative in an effort to reward Kiwi brands across 24 sectors that have the best customer satisfaction ratings.
Media multi-tasking is on the rise in New Zealand, with nearly a third of us consuming multiple forms of media simultaneously according to Nielsen’s Year That Was, a new report exploring the key consumer, retail, media and advertising trends that have shaped New Zealand over the past year.
The big news from last week was that ASB decided to move from Droga5 to Saatchi & Saatchi, bringing an end to ongoing speculation that relationship was on the ropes. And there’s a bit more reshuffling to announce, with The Research Agency winning ASB’s advertising and brand tracking research programme in a non-competitive pitch from the incumbent Colmar Brunton.
Nielsen’s managing director of media Stuart Jamieson is set to depart after around ten years in the hotseat to take up a role running the Nielsen business in the Philippines based in Manila. Rob Clark, who was appointed managing director, consumer group in August 2009, is set to take over the new position of country head, but a replacement as MD of media has yet to be announced.
Although mobile research is sometimes considered the new kid on the research block, it has actually been available to researchers for a decade. In fact, the first SMS mobile survey was conducted by Ipsos twelve years ago. Despite this, development of the methodology has been very slow across the industry and even today mobile surveys account for less than 1.5 percent of global industry revenue. However, mobile research is ready to become a key tool in researchers’ (and thus marketers’) toolkits, with the industry predicting mobile surveys via SMS, mobile internet and mobile applications will be the biggest areas for potential growth this decade. So understanding the opportunities and developing the right techniques is the recipe for success.
I first met Harry in the late ’70s when he applied for a job at Survey Research (now called Research International). He was fresh out of university, bright-eyed and bushy-tailed. Despite his unpronounceable name, there was something about him that I liked and he was hired for his first job.
Place this in the ‘always check your mailouts before you push send’ category. We received an email from a Sydney-based market research company called The Seed asking us to fill in a survey being run on behalf of a “major out-of-home media company” that needed to remain secret because knowing its identity could influence the answers and compromise the findings. Unfortunately, despite an explanation for the anonymity in the body of the email, the subject line read: Adshel benchmark survey 2010. Whoopsie daisies. There but for the grace of God go us. In discussion with Adshel, the survey has been recalled and the research has been canned. But, on the plus side, The Seed is still honouring its commitment to the prize draw of 10x $100 Westfield vouchers.
As part of Colmar Brunton’s inaugural New Zealand Dinner Plate Study, 1017 Kiwis were asked what they were having for dinner, who planned, cooked and shopped for the meal, what their attitudes and emotions were to cooking, and all the who with, what with, where and which day of the week questions you can think of. And while there were lots of findings that fit with what you’d expect, there were a few surprises too, chief among them that Kiwi blokes now make up nearly half of the growing ‘passionate foodies’ category and are generally more passionate about cooking.
Synovate has announced some big changes to its senior roster, with Debra Hall announcing her early retirement effective October 29 and long-time independent researcher Duncan Stuart joining the team in a “suitably loose role”.
Everyone who’s anyone in the research biz will be heading to Auckland’s Orakei Bay on September 2 to spread their gospel and/or expand their minds as part of the Market Research Society of New Zealand’s conference. And the organisers have zsushed proceedings up a bit this time round.