One fairly accurate definition of a brand is the sum of all conversations it has with its customers, from the advertising to the call centre and everything in between. And Chemistry, a new agency launched by Joseph Silk from Silk Communications, Andrew Mitchell from Magnet Customer Attraction and Mike Larmer, formerly head of marketing at Mercury Energy and before that managing director of Whybin\TBWA’s direct and digital arm Tequila, thinks there’s a gap in the landscape for an agency that understands the confluence of creativity and technology and can help clients take customer experience marketing to the next level.