New Zealand-based design and technology studio Rush has been awarded Best Customer Experience Partner (Technology or Advisory) at the annual CX Awards held in Sydney.
This award celebrates a CX partner that has worked with client-side brands to transform any aspect of the customer experience.
Rush was acknowledged for the team’s development of the Z Energy Fastlane: the real-time cloud platform that streamlines the customer experience when they refuel their vehicle.
The technology enables Z Energy to offer Fastlane, a new way for Kiwi drivers to fuel their vehicles. It enables customers to pay for their fuel without ever having to touch their wallet, credit card or phone.
Z Energy chief innovation officer, Scott Bishop, says the expertise at Rush allows them to continually improve and evolve Z’s customer experience.
“We are pleased to have Rush recognized as Best CX Partner. Fastlane is a world first for fuel focused on delivering on customer’s increasing demand for convenience. Partnering with Rush allowed us to deliver a solution for our customers in only 13 weeks and we continue to utilize their expertise to constantly evolve our customer experiences.”
Rush chief executive, Pavan Vyas, says the win reflects the hard work the team have been working on over the past few months across a vast client portfolio.
“We were simply blown away to be the only Kiwi company recognised at the inaugural CX awards in Australia, let alone to be walking away with the Best CX Partner Award. We take great pride in the work that we do, and we are relentless when it comes to working with bold clients, like Z Energy, that truly want to improve the experiences of their customers.”
Vyas says continuing to innovate and inspire fresh thinking is at the heart of what Rush does.
“We’re excited to see where we will make even a greater impact in the year ahead – both in New Zealand and in Australia.”