Colenso BBDO launches Medibank brand with ‘You’re only human’

A platform looking at health in a new way has been launched for Medibank via its new creative and strategic partner Colenso BBDO.

This is the first piece of work from Medibank after partnering with the New Zealand-based agency following a competitive pitch.

The platform’s intent is to reframe how people think about themselves, often in a critical manner, when in fact, humans are incredible feats of evolution.

The campaign starts by showing appreciation for the extraordinary things humans can do, and how humans adapt if they can’t. The film, shot in Sydney, offers a counter argument to the commonly used saying, “You’re only human” and celebrates health as an enabler of potential.  

Repositioning health from the category tropes of fear and function to potential now lies at the heart of the brand, and ties into Medibank moving from a health insurer to a health company. 

“Medibank’s purpose is Better Health for Better Lives – as an organisation we aim to improve the health and wellbeing of all people living in Australia. We are continuing our journey as a health company, and this newest iteration is the natural next step in our progression,” said Fiona Le Brocq, Medibank Brand, Marketing and CX Senior Executive.

“We have worked with some amazing people to create the strategic positioning and creative platform, and we believe it is ground-breaking for the industry. We’ve really broken the category boundaries and are thinking more about the impact health and wellbeing can play in Australian culture.” 

Simon Vicars, Colenso BBDO CCO says the campaign is centred around the idea that if you want someone to protect someone they need to believe it’s valuable.

“That’s the job of this work. To help Australians see their health as more than just functional. ‘You’re only human’ is one of the greatest understatements of all time. We had a lot of fun tearing it to pieces.” 

The film, supported by a fully integrated campaign, also launches a new visual identity for the brand. The look, inspired by human biology, helps to visualise human potential and will be carried through all comms.  


Client: Medibank
Agency: Colenso BBDO
Production Company: Revolver
Post Production: Blockhead
Edit: The Editors
Music Composers: Smith and Weston
Sound House: Rumble Studios
Media Agency: Carat
PR agency: Eleven PR

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