If you’ve got a product for facilitating customer relationship management that gets results, the big hurdle is to get global distribution. ActionStep, a leading New Zealand Software as a Service (SaaS) provider, has signed an agreement with UK-based Deskforce to deliver ActionStep’s CRM+ hosted solution to its 20,000+ customer base in the UK and continental Europe.
Deskforce has built a network of accredited Managed Service Providers and provides them with the latest SaaS desktop management tools. ActionStep’s CRM+ package integrates seamlessly into Deskforce’s established product portfolio. CRM+ lets you manage marketing campaigns, events and prospects, update sales activities and databases all with a few clicks.
While the industry focus is often placed on flashy bits happening on the surface, Contact Energy chief customer officer Vena Crawley says it's often the hard graft beneath the surface that makes the difference.