The Ipsos Global Reputation Centre recently undertook a massive study of the reputation of more than 100 of the world’s largest companies to examine the factors that contribute to reputational success and resiliency in the face of crisis. The research ranked companies into Trust Tiers, and explores what makes companies in the top Trust Tier different, how they perform financially, the impact of trust on resiliency in the face of crisis, and the inter-relationship between trust and Corporate Social Responsibility (CSR) on a company’s core business performance.
Browsing: Jonathan Dodd
Humans love a good list. And research companies love putting them together. So, for the first time, Ipsos has put New Zealand brands under the spotlight of its Influence Index. And among the usual suspects from here and around the world, there were a couple of bolters, with the Department of Conservation and Consumer NZ featuring in the top 15.
Jonathan Dodd believes Telecom’s rebrand to Spark was well-managed and is a good strategic decision. But he reckons the wheels have fallen off a bit when it comes to its rewards scheme, ‘Thanks’.
Google and Ipsos have just released the global smartphone usage survey for 2013. And Kiwi consumers are doing more, buying more and expecting more from the smartphone experiences that brands are presenting, says Jonathan Dodd.
Although mobile research is sometimes considered the new kid on the research block, it has actually been available to researchers for a decade. In fact, the first SMS mobile survey was conducted by Ipsos twelve years ago. Despite this, development of the methodology has been very slow across the industry and even today mobile surveys account for less than 1.5 percent of global industry revenue. However, mobile research is ready to become a key tool in researchers’ (and thus marketers’) toolkits, with the industry predicting mobile surveys via SMS, mobile internet and mobile applications will be the biggest areas for potential growth this decade. So understanding the opportunities and developing the right techniques is the recipe for success.
It was announced yesterday that French group Ipsos has agreed to take global market research company Synovate off the hands of Aegis Group for NZ$987 million. But Synovate’s research director Jonathan Dodd says the change of ownership is unlikely to have much of an effect on Synovate’s New Zealand operations.