Kiwibank and NZ Post hand combined media account to OMD, Starcom and Ikon left empty-handed

In May, New Zealand Post and its subsidiary Kiwibank announced that they would merge their media accounts and appoint a single agency to take care of the media side of business. This announcement came with the consequence that at least one of the long-time account holders for the respective businesses—Ikon (Kiwibank) and Starcom (New Zealand Post)—would lose its account.     

Now, after a pitching process, Kiwibank’s head of marketing communications and content Regan Savage has confirmed that OMD has won the account, leaving both incumbents’ ledgers a little barer (Starcom’s chief executive Alistair Jamison says that his agency did not participate in the pitching process due to his agency’s ongoing partnership with Westpac).          

“From early October onwards, New Zealand Post and Kiwibank media accounts will be handled jointly by OMD Wellington,” says Savage. “New Zealand Post Group has taken this opportunity to consolidate its media planning & buying business to achieve maximum value for money across the group, both by accessing high quality strategic thinking and by increasing our economies of scale.” 

In explaining the reasons underpinning the decision to give the account to the new agency, Savage said: “We were impressed by OMD’s energy and enthusiasm, strategic approach and case studies, and importantly for our Wellington-headquartered businesses, the depth and experience of the local team. We look forward to working with OMD to develop our respective brands and businesses, alongside our creative and digital agencies.” 

Savage also commended the efforts of Ikon and Starcom, and thanked them for their respective contributions to Kiwibank and New Zealand Post.   

“We would also like to acknowledge our partnerships with Ikon and Starcom. Ikon has worked with Kiwibank for five and a half years, and we would like to thank them all they have done for our brand in that time. Starcom has also been a long-standing partner for New Zealand Post and we would like to thank them wholeheartedly for their commitment over the last five and a half years.We wish the teams at both Ikon and Starcom all the very best.

Original story:

New Zealand Post and its in-house subsidiary Kiwibank have announced plans to bring their media accounts together, and several agencies are currently involved in a pitch for the new combined account.

Until now, New Zealand Post’s media account has been held by Starcom, while Kiwibank’s account has been penned into the ledger of Ikon.

The conflation of the two disparate accounts means that both agencies will have to put forward a pitch if they are interested in working on the new account.

According to Kiwibank’s head of marketing communications and content Regan Savage, the pitching process started on 9 May when the request for proposal (RFP) was first issued and he says that New Zealand Post and Kiwibank are “aiming to wrap it up by the end of June”.

“[By the end of this process], a new agency will be responsible for all aspects of the combined media account, or we may choose to appoint specialist social media and search engine marketing agencies. This depends entirely on how the RFP process unfolds,” says savage.

Savage would not say which agencies were involved in the pitch, and this ‘no comment’ approach was also used by Starcom and Ikon.

“In terms of Starcom and re-pitching, we would actually prefer not to comment on that publicly. We obviously have Westpac as a long-standing client and so need to manage that dialogue/understand the RFP requirements a bit more,” says Starcom’s chief executive Alistair Jamison.

Emma Bolser, Ikon’s general manager, was also contacted to share her thoughts on the possibility of pitching for the new account, but she is yet to respond to our questions.

Despite the prospect of potentially losing an account, Jamison says that the move “makes sense for New Zealand Post”. 

“They have a few pretty obvious challenges in the business and so leveraging the total group and taking a greater portfolio view a no-brainer really. Obviously, from our point of view we don’t like clients pitching but fundamentally understand why they are doing this and New Zealand Post have been very clear on signalling their intentions. It’s not a surprise at all.”

Savage says that the decision to combine the accounts was made to “maximise the buying power” of New Zealand Post and Kiwibank. “We are one group so it made sense to align the accounts and achieve better value for money,” he explained.

While this marks a significant change for Kiwibank and New Zealand Post, Savage says that it will not impact the respective operations in any way beyond the media accounts. 

“This doesn’t signal any change in how Kiwibank and New Zealand Post will operate, aside from maximising efficiency of our media spend. We have two separate brands and two separate marketing teams that serve the different needs of the two organisations.”

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