Fly Buys and Clemenger BBDO tap into the 'animals in advertising' zeitgeist with shopping-related take on the Butterfly Effect

  • Advertising
  • September 17, 2012
  • Ben Fahy
Fly Buys and Clemenger BBDO tap into the 'animals in advertising' zeitgeist with shopping-related take on the Butterfly Effect

The recent Why Telecom campaign recorded a series of curly customer questions and then, to make the whole thing slightly less boring, decided to employ the services of a range of talking animals. And the new Fly Buys campaign by Clemenger BBDO has also gone heavy on the creatures—and on Butterfly Effect references—to show that "Every time you swipe, something a little bit good happens".'s been a while between drinks for Loyalty NZ as far as above the line campaigns go, with the award-winning 'Dream a Little' campaign launched five years ago. Since then, Fly Buys head of customer engagement Chris Lamers says it has focused primarily on new product development (for example, Fly Buys Music, Fly Buys Flats and partnerships with the likes of Air New Zealand and Visa). And while it had a record year last year, both in terms of redemption and card issuance, he says research showed the Fly Buys brand was in need of a little bit of love. So the new campaign aims to remind people of the bonus they could receive just for carrying out their every day shopping habits, and, like Telecom and Droga5's effort, which Lamers admits caused some slight annoyance when it launched a few weeks back, aimed to bring what is generally a fairly mundane activity to life in an engaging way. 

“The great thing about Fly Buys is that for no extra cost and little effort we give our members something—points that add up and allow them to choose whatever they want from our huge range of rewards. Fly Buys is about creating a little bit of good in Kiwis’ lives. The idea is that every time you swipe your Fly Buys card, somewhere a little bit of good happens. In the case of the ads it might be thousands of monarch butterflies flocking to a tree, or a tender moment between a couple of birds. In reality, it’s that your card swipe gives you Fly Buys points,” he says.

On first viewing the ad makes the shopping experience look fairly grim, with fluorescent light galore and a range of emotionless swipes taking place at some of Fly Buys' major partners like New World and Mitre 10 Mega. Some would say it's good to see a bit of truth in advertising for a change. But, as Lamers says, this was done on purpose in an effort to create a juxtaposition with the fantastical animal scenarios that follow. 

He says it tried a few options to show the 'something a little bit good' idea, like finding $5 on the ground (if you're ever losing the crowd when telling a story, finish off with "and then I found $20" and you're guaranteed to win them over), but he says that came across a bit worthy and trite. And while it's very early days yet, with the campaign launching last night and shown off to the Fly Buys members last week, he says the research indicates it should go down well.  

Lamers says the Fly Buys brand is unashamedly Kiwi and the language of their marketing and communications reflects this. And it's not just the ad that's bringing joy. He says it has re-recorded all its voice prompts for its call centre "just to be a bit more human and less corporate" and to try and ensure that everyone finishes their phone call slightly happier than when they dialled, something he admits is a tough ask when you receive as many calls as Fly Buys. 

“We want to make sure that when you receive some kind of communication from Fly Buys or see one of our posters we use words and phrases that actually reflect how we actually talk. We talk about ‘sweet deals’ and giving members a ‘heads up’ and use language like ‘heaps’ and ‘awesome’. It reminds our members that Fly Buys is for them and they receive the benefits.”

Lamers says the campaign is also about finding ways to share "those moments of good". It has already put up an 'edible billboard' in in the Wellington airport made up of lollipops that could be taken, and over the next few months he says Fly Buys will be bringing the idea to life via experiential activities around the country.


Marketing team: Chris Lamers and Katherine O’Connor

Production CompanyFlying Fish

Executive ProducersJames Moore, Neysa Horsburgh, Guillaume Raffi

DirectorsPsyop (Todd Mueller & Kylie Matulick)

Live Action ProducerPenelope Sinclair

Director of PhotographyGinny Loane

Visual Effects

VFX CompanyMPC

ProducerNicole Fina

VFX SupervisorRoss Denner & Benoit Mannequin

Lead Technical DirectorRoss Denner

Lead FlameBenoit Mannequin

Compostior(s)"Will Voss Johnson, Katerina Arroyo"

Previz"(Generalists) Nikki Mull, William Schilthuis, Adam Leary, Felix Balbas, "

Modeler(s)"Kunal Sarkar, Prashant Nair"

Animator(s)"Ian Wilson, Jonah Austin"

Texture"Damian Boyle, David Mayhew, Inigo Vimal Roy, Raju Ganesh S."

Lighter(s)Fred Durand

Roto"Brinda Ravichandran, Sathya Narayan"


GFXFur: Dameon Boyle

Particles"John Cherniack, Cristian  Hinz Welkens, Edward L."


Editorial CompanyPsyop

EditorBrett Nicolletti


AgencyBBDO Clemenger

Executive Creative DirectorPhilip Andrew

Creative DirectorBrigid Alkema

Art DirectorBrigid Alkema / Emily Beautrais

Copywriter Mitch Alison / Alex Metson

ProducerMartin Gray

Associate Producer

Account TeamJulia Walshaw / Brendan McElroy / Louise Cheeseman


Telecine CompanyMPC

ColoristMark Gethin


Music CompanyLiquid

ComposerPete Van Der Flute

Executive ProducerTamara O'Neill

This is a community discussion forum. Comment is free but please respect our rules:

  1. Don’t be abusive or use sweary type words
  2. Don’t break the law: libel, slander and defamatory comments are forbidden
  3. Don’t resort to name-calling, mean-spiritedness, or slagging off
  4. Don’t pretend to be someone else.

If we find you doing these things, your comments will be edited without recourse and you may be asked to go away and reconsider your actions.
We respect the right to free speech and anonymous comments. Don’t abuse the privilege.

Whittaker's divides the court of public opinion – but all for a good cause

  • Advertising
  • February 22, 2019
  • Caitlin Salter
Whittaker's divides the court of public opinion – but all for a good cause

On Monday, Whittaker’s launched its latest novelty chocolate-lolly mash up with a chocolatey answer to retro bakesale treat coconut ice. The Coconut Ice Surprise chocolate has a twist though, 20c from each block goes to Plunket – a charity which New Zealanders agree is a worthy cause. However, to relate the chocolate to the charity, Whittaker's has built the campaign around baby gender reveal parties, causing a backlash from the public who argue gender norms have expanded beyond blue for boys and pink for girls.

Read more
Next page
Results for

StopPress provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2019 ICG Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.


Contact Vernene Medcalf at +64 21 628 200 to advertise in StopPress.

View Media Kit