We hear a lot about big data, AI, programmatic and machine learning – what’s your take?
McKenzie: We’re at the point where this could have awesome value, but we’re trying to run faster than we’re ready for. All these catchy headlines are powered by good data. We moved from big data to AI because the big data was too big, often wrong and too unstructured to easily get value from. Now we’re hoping AI and machine learning will solve all our problems. If we don’t have good, and enough data to make significant decisions, the underlying problems still remain.
What are you doing to try and raise the bar?
Sadler: Many agencies and web companies we work with are fantastic at taking charge of the data and leading clients down the ‘data maturity’ winding path, but often the client need more responsibility and ownership.
They generally don’t have the resources or budget to hire internally for those skills and experience, and if the agency or web company is not leading them to invest – in more than what the agency needs to get by on – the client doesn’t see the opportunity slipping away. If you’re not tracking good data now, your competitor is, and when the next advancement in digital marketing comes along you can’t get that data back.
To solve this, we work with agencies, web companies and clients to create clear measurement plans across all mediums, implement difficult tracking and draw insights. Often, we’ll train clients and agencies to the extent that they no longer need us and that’s OK – we did our part.
McKenzie: Last year some passionate agency folk, clients and I brought the first MeasureCamp to Auckland. It’s a completely free international event, drawing thousands of people over the years. Our first New Zealand MeasureCamp was held during a June weekend with more than one hundred eager attendees looking to be involved. I’m also on the organising committee of Web Analytics Wednesday, a monthly meetup group that’s also free to attend.
You talk about working with and helping agencies a lot, how does that work?
Sadler: To be specialists in this area we’ve given ourselves strict rules in the work we will and won’t do. This means turning work away. For example, we categorically do not do any kind of marketing or advertising, because when we give advice to clients on what channels, mediums or sources might be best for them, we want to come from a place that’s completely unbiased. We also truly enjoy working with agencies and web companies and we care about their success and their clients, and if we’re running AdWords or building our own apps, that would be a conflict of interest. For this reason, we never take commissions for introducing unencumbered clients to agencies.
Do you have an example of something you’ve worked on that you could share?
McKenzie: We recently worked with Cadence Communications on their client Splore Festival. It’s a big music and arts event and involved their ticketing company iTICKET. Splore received a professional Google Analytics setup across multiple landing pages, event websites and iTICKET website using Tag Manager, custom event tracking, e-commerce tracking and in-depth training as well.
We worked with iTICKET’s development team to ensure correct cross-domain tracking all the way through the customer journey, with iTICKET’s chief executive Reece Preston getting involved to ensure their partners’ needs were met.
The Splore team received in-house technical training around campaign tracking providing real lasting business value. We left Splore with both strategic and tactical level automated dashboards for budget planning and monitoring to ensure their guests received the best possible online experience.
Cadence Communications ended up with all the user journey tracking they needed to continue to deliver awesome effective campaigns for Splore. We continue to work with Splore, their agency and iTICKET to further this goal.
What would be the next step for someone who wants to raise the bar?
McKenzie: Go to the website absoluteanalytics. co.nz or find me or Joel on LinkedIn. Come to MeasureCamp Auckland 2019 or Web Analytics Wednesday. We’re always happy to have a coffee to chat things through and we’ll normally shout you a free web analytics health check audit to get things started.
Sadler: Say hello, ask us a question, we’re pretty friendly.
This story is part of a paid content series with Absolute Analytics.