Browsing: Ryanair

The customer is always wrong

They say the customer is always right. But ‘they’ have probably never flown on a budget airline. Air New Zealand is lauded for its customer service and, as a result, has legions of loyal fans. But other airlines focus on price at the expense of almost everything else and have legions of loyal haters. And in the world of aviation, it’s a strategy that seems to work.