Uber is transforming its back seats into a Dragons’ Den of sorts tomorrow, giving the business thinkers of Auckland a chance to pitch their business ideas to a panel of leaders and investors who are looking for their next opportunity.
The story of a thieving taxi driver and an accommodating Uber driver help paint a picture as to why W3 Digital’s Mark Cameron believes that in the face of technological disruption, the best way for a business to stand out from its competition is to deliver an outstanding and integrated customer experience.
Yesterday, Uber announced via an email and social media that it would be reducing its rates by 20 percent. We asked three Uber drivers how they felt about getting their pay rates cut by 20 percent. Understandably, the response wasn’t great. And what’s more is that with the gig economy growing every year, we could soon see their disappointment spread to other industries as well.
The Victoria Taxi Federation’s #YourTaxis social media campaign backfired spectacularly recently when, instead of sharing good experiences, plenty decided to mention some of their bad experiences instead. So we couldn’t help but notice an ad on nzherald.co.nz for Alert Taxis labelled, intriguingly, ‘Confessions of a Taxi Driver’.
Uber, the ultimate disruptor, proven perhaps by the increasingly frequent reference of other tech innovations being dubbed as “The Uber of [insert tech innovation]”. And, it’s easy to see why. Recent results show Uber for business travel is doing extremely well with several companies jumping aboard the Uber bandwagon/cab.
When it comes to surprises, the most you’re likely to get from the established taxi industry is another arbitrary fee ($3 extra to pay using EFTPOS? Come on). But, in keeping with its desire to turn the transport industry upside down, Uber often looks to surprise its existing users—and add more new ones—by delivering more than just humans. So, as part of a global campaign that is set to deliver ice cream to 253 cities on Friday, inhabitants of Auckland, Hamilton, Wellington, Christchurch and Queenstown will be able to request a tub of Giapo’s hokey pokey gelato. And it’s working with Hyundai on the promotion as well.