A recent article in Fast Company documented the transition of Domino’s from a struggling pizza chain to a technology company. And transparency, data and utility played a major role in that evolution. As such, online ordering has become increasingly important for the company, as evidenced by the likes of the pizza tracker and various mobile apps (its iPad app even features a 3-D pizza builder). And the same focus on digital customer service obviously exists in New Zealand, because it’s walking its ‘people powered pizza’ talk and investing in 24/7 resource to monitor customers across all social media platforms. Plus: Domino’s domain name stoush.
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Domino’s travels further down the online road with non-stop social monitoring