Social media platforms like Twitter are a great way of getting your content out to a large audience. But just because content is available on a publicly accessible network does not mean that it can be used for commercial purposes, says Matt Adams.
Just as you’d change the locks when kicking out an ex, HMV has taught brands today it’s a good idea to change their social media passwords before firing staff.
Context is king, and it’s often lost on Facebook. Click Suite’s Zef Fugaz explains why it’s so important to get to know your customers.
Quora asks if we need another web blogging platform, then answers its own question with a yes.
Anthony Gardiner doesn’t believe this industry should be seen as us and them. We are all consumers. So why is the notion of “putting the consumer at the heart” of advertising still so foreign and novel to so many?
Social media law is never to argue, debate or reason with a customer on your page, and more often than not bow down fearfully in front of the thousands of watchful eyes. But Abi Morrish thinks 2013 is the year of ‘no shit in social’.
Creative ideas increasingly need to be media ideas—and specifically social media ideas. And OMD recognised this earlier this year by hiring social strategist, self-proclaimed ‘askhole’, opinionated mofo, treasure hunt lover and enthusiastic supporter of the Herne Bay Local Anthony Gardiner. So get these opinions down ‘ya gullet.
Following on from last week’s well-received column about why social media was like talkback radio, Jennifer Duval-Smith puts forward her views on why a combination of paid tools and manual monitoring is the best option for a consistent, timely and comprehensive overview of your social media chatter.
It’s official; Instagram and Twitter are no longer BFFs.
After several weeks of thrusts and parries, Instagram no longer allows images from its 100 million users to be displayed on Twitter, according to a statement made by Instagram to AllThingsD.
In social, just as on talkback radio, a one-off comment or blip in traffic may not mean much, says Jennifer Duval-Smith. But a good listening programme arms us with the ability to discern the blip from the trend, respond appropriately to an established pattern and back up our decision.
We live in a world of information overload, says Andrew Lewis. And as consumers start entering ‘The Age of the Cull’, brands that enhance life through digital connections are the only ones likely to survive.
Recently many people have been whingeing that Facebook has changed its algorithms, forcing brands to pay more for the same reach they were getting previously. But, as Justin Flitter writes, perhaps Facebook’s changes simply highlight a weak Facebook strategy built on buying likes with big competitions instead of actual engagement and relationship building.
Absolut’s latest artistic innovation is, as per usual, pretty impressive, with the company rejigging its entire production process in an effort to create unique patterns on four million bottles. There are only 4,800 of them available in New Zealand and, judging by the number of co-workers fawning over the bottle sitting on the StopPress desk, they might not be around for too long. But fans of the brand and its creative MO have an opportunity to get the next best thing by creating their own personalised bottle online.
When Localist launched as an Auckland-only print directory, plenty of questions were raised about the rationale behind the creation of a new product that went head to head with a dominant player in what many saw as a dying industry. 18 months on and it’s still here and, confounding the sceptics, it’s still growing. But as of next week Localist will be very different and 100 percent digital.
Recent changes to Facebook’s Edgerank algorithm have got a lot of people up in arms. Yet again, the social sky is falling. But PHDiQ’s Polly Williams is here to be the voice of reason.
As the centrepiece of Westpac’s new ‘Start Asking’ campaign shows, New Zealanders can talk about almost everything these days, whether it be politics, religion, war, sex, existential issues and, of course, Rugby World Cup wins. But, as Westpac’s general manager of marketing and customer experience Martine Jager says, we’re still not comfortable talking about money. So can the bank actually change that?
When the Australian Standards Bureau ruled that user generated content on Carlton United Breweries Facebook page could be classified as advertising and was therefore subject to the same criteria as any other ad, advertisers and advocates smacked their gobs and quivered in their boots because they felt on-the-fly moderation required to deal with comments was commercially impractical and would nullify the immediacy and openness that make social media so powerful. Now the Advertising Standards Authority in New Zealand has released its views on the matter, and while it doesn’t go quite as far as its neighbours, there are some interesting rulings that affect how brands interact with consumers online.
It wasn’t too long ago Saatchi & Saatchi was showcasing the joys of life in the Air Force in an effort to drum up new recruits. And now it’s taken to the water, with a new Navy campaign that “uncovers the extraordinary life of adventure, belonging and purpose that comes with being a sailor” and features a stirring rendition of the national anthem by New Zealand’s oldest living Navy veteran, 96 year-old Vince ‘Cyclone’ McGlone.
The Kiwi masses were whipped into a frenzy last month by Coca-Cola’s announcement that it was looking for 50 new names to plaster on Coke bottles through its Share a Coke campaign and now it’s time to vote.
The digital realm offers marketers a deep understanding of its customers. But it’s what you do with the understanding that counts. Theresa Clifford with her four principles of customer engagement in the digital age.
Don’t waste people’s time with babble, says Anna St George. Use great content to get customers to know, like, and trust you.
A premium brand launching entry-level products is a risky strategy. But where there’s risk, there’s often reward, and that was certainly the case for Red Witch Analog Pedals and the Seven Sisters.
We have seen marketing messages evolve from “Hey! This is what I want you to think about my product” through to the modern day nirvana of having citizen marketers doing our advertising for us. The shift has been from the brand as the story teller to having stories told about the brand. And who better to tell these stories than the fabled mass influencer?
The Cure Kids charity song ‘Feel inside (and stuff like that) by The Flight of the Conchords and their Kiwi musical counterparts was quite possibly the best thing ever made. And to draw attention to World Lymphoma Day on Saturday, .99 and the Leukaemia & Blood Cancer New Zealand have created something pretty good too, with a two minute video fronted by TV3 newsreader Hilary Barry and comedian Jeremy Corbett that asks a range of New Zealand celebrities to name a word they hate.
According to marketing nerds, content isn’t king, engagement is. And much of the engagement between brands and consumers is taking place on Facebook these days. So, Socialbakers, a global social media and digital analytics company, has come up with a formula, crunched a few numbers and compiled a list of New Zealand’s top ten Facebook pages by size and engagement, although a few big names are missing.
In just 18 months, Jasmine Griffin has helped turn Whittaker’s from a fairly traditional FMCG marketer into a company lauded for its digital and social media savviness.
From product and price to advertising and loyalty, Air New Zealand is customer-centric at every point of the experience and marketing-led at every point of the business. And its consistency over the past three years makes it a worthy winner of the inaugural Marketing Excellence award.
It is a scientifically proven fact (or will be, once somebody gets around to studying it) that the internet favours extremes. Trolls (like spammers) are inescapable. And as senior advisor for innovation to US Secretary of State Hillary Clinton Alec Ross said in his keynote address to the Project Revolution conference last week, moderation and compromise tend to get punished in the process.
With a customer base of over four million paying subscribers and over 15 million active users, it’s fair to say Spotify’s rise has been nothing short of gigantic. And, as it seeks new ways of monetising its service, it has set it sights on big brands that are equally keen to tap into the service to create unique marketing opportunities. The likes of McDonald’s and Reebok are already on board with their recommended playlists, and it’s even making tracks in political circles, with the creation of the official 2012 Obama campaign playlist. It recently gained some traction locally, too, with ASB and Saatchi & Saatchi teaming up to create what it says is a “New Zealand media-first” branded Facebook app that integrated with the Spotify platform and industry commentators to create an ‘Olympic Moods’ soundtrack to the Olympics.
Last week, the Twitterverse was abuzz after questions were raised about the legitimacy of follower numbers and whether the system was being gamed by some to increase the perception of influence. And we’ve heard from a couple of people since who want to alert brands to what they believe is a social media scam—and a completely over-hyped metric.