BNZ is getting involved in the world of forums by launching BNZ Community, a social hub “where New Zealanders can give, and get, guidance on all things banking and money-related”. Coinciding with the start of Money Week, BNZ’s director of retail and marketing Craig Herbison says that BNZ Community will help make it easier for New Zealanders to talk about money and banking. BNZ Community has two main components: a forum where users can post a query, start up a conversation and search out the best answers to questions; and the separate ‘Good with Money’ blog, where BNZ’s staff will be providing information on how customers can be smarter with their money.
Browsing: online banking
We’re increasingly using online and mobile banking, but it’s not going to make human customer service go away. In fact Westpac’s new banking platform is designed as much to get in touch with real people as it is to do more services for ourselves away from branches.