The news earlier this week that Air New Zealand would pull out of Fly Buys led to a stream of commentary on what this meant not only for the nation’s largest loyalty programme but also for the loyalty industry in general.
Can you buy loyalty? Brands across the world are spending billions of dollars trying to find out. But TRA’s Andrew Lewis says most companies are probably going about it the wrong way.
Fly Buys has released a new campaign via Clemenger BBDO that emphasises the variety of rewards members can get with Fly Buys and how easy it is to receive them by simply “getting stuff free by doing the stuff you do every day”.
Whether it’s a set of knives, tiny groceries, a free coffee, a toaster, fuel discounts or Airpoints, reward schemes and collectables campaigns are so hot right now in marketing land. In conjunction with TRA, we’ve asked normal humans what they think about the various schemes on offer and now we want to hear from you in the industry, so help us out, fill in this survey and you’ll go into the draw to win your own reward in the form of a Timex Ironman Move x20 Activity Tracker Band valued at $180.
Air New Zealand has announced it has dropped its long-time Airpoints partner BNZ to team up with Westpac, saying the partnership would result in better earn rates for customers and BNZ saying the relationship was no longer a good fit for the bank. So is the lure of ‘free’ travel enough to make customers switch?
Last year, Countdown jumped onto the collectibles bandwagon by distributing DreamWorks Heroes 3D cards to customers who spent $20 or more in stores. And despite this previous campaign being criticised for relying on pester power and for not being environmentally friendly, Countdown is going for another collectibles ride—and this time it’s all about the inhabitants of the wild.
Jonathan Dodd believes Telecom’s rebrand to Spark was well-managed and is a good strategic decision. But he reckons the wheels have fallen off a bit when it comes to its rewards scheme, ‘Thanks’.
Foodstuffs has collaborated with one-to-one agency JustOne to launch a new loyalty programme exclusive to New World. In the past, the company has relied on the Fly Buys reward scheme to give its customers added incentive to shop at the store, but Foodstuffs group general marketing manager Steve Bayliss says that it was time to develop something discrete. And while this is a novel move for New World, it comes well after Countdown first launched its loyalty programme in 1994.
Below the Line has crafted the Kiwi rewards programme for Sanitarium’s Weet-bix brand with an app that lets people redeem rewards for products, vouchers, experiences and competition entries. Identifying and signing reward partners was the biggest challenge for the agency, with more than $1 million of rewards offered.
US craft beer exports rose 72 percent last year compared to 2011 numbers and while New Zealand still has a long way to go to reach the approximately 15 percent of market share craft beer holds stateside, similarly impressive growth trends exist in New Zealand. So as the movement gains steam—among both brewers and drinkers—Super Liquor is aiming to bring those two segments closer together with its Craftology initiative, which is part loyalty scheme, part content marketing and part kerrazzzee idea dreamed up while sitting around having a beer.
The lure of toasters, knives or coffee is fairly compelling for many Kiwis, and, according to the results of an independent study commissioned by Muffin Break that investigated the habits of shoppers and their interest in frequent purchasing programmes, 42 percent of those surveyed said they would return to a store where the service had dropped if the loyalty programme on offer was good.
Subcard, the customer loyalty programme of Subway in New Zealand, is one of the most progressive loyalty schemes in the country. And, as it turns out, it’s also one of the most progressive loyalty schemes in the world, because it has been named as a winner of the third annual Colloquy Loyalty Awards, an event presented by LoyaltyOne and Visa in the United States to honour groundbreaking innovations in loyalty.
Through business, sporting franchises have learnt how to turn loyalty into revenue. Is it possible that through sport, businesses can learn how to turn customers into fans? Here are five things Oliver Haydon believes will give you a sporting chance.
justONE clients Farmers and Subway have respectively seen Farmers Club and the Subcard loyalty programme announced as finalists in the retail category of the prestigious Colloquy Loyalty Awards, which salute “the most transformative, customer-focused enterprise loyalty initiatives internationally”, with .99 and New World for its wine sale eDM the only other finalist in that category. And Fly Buys and Air New Zealand’s co-branded card is a finalist in the innovation in loyalty marketing.
I fly a lot. I fly a lot with Air New Zealand. It’s my favourite airline in the world and I consider myself an honorary Air New Zealander (the name that Air NZ uses for its employees). Everywhere I go I evangelise my airline (Air New Zealand is owned, in part, by the New Zealand taxpayer so it is, in effect, my airline). So, given all this, it’s a sad day when I’m forced to write a post bemoaning a move that New Zealand’s airline makes.
Carlson Marketing, a proprietary loyalty programme company that has 27 offices in 15 countries, including branches in Auckland, Sydney, and Melbourne, and claims to be New Zealand’s largest loyalty programme provider, is soon to be no more due to a rebrand that will align it with global parent company Aimia.
With the help of .99, justONE and the marketing team led by last year’s marketer of the year finalist Dean Cook, Farmers has undergone a fairly remarkable business and brand transformation in the past few years. And now, in an effort to build on the success of the Farmers Beauty Card, which boasts over 700,000 members, it’s just launched the Farmers Club to extend the loyalty and rewards offering storewide.
New Zealanders love free stuff. And, blow me down, they also like being entertained. So Ticketek New Zealand has decided to tap into these primal desires with the launch of Nine Rewards, a new online market research panel that offers free tickets as the kicker to get users to share their opinions.
Air New Zealand and Fly Buys have snuggled up together with a new mutually beneficial partnership that creates a range of benefits for members of both the Air New Zealand Airpoints programme and Fly Buys loyalty programme, which together adds up well over half of the country’s population.
This week from the Consumer Counsel: What do frugal consumers want in their new products? Smart, cheap innovation, it would seem.