Browsing: loyalty programme

Digital loyalty: how Vodafone integrated its reward programme into the MyVodafone app

Last week, Vodafone released its Fantastic Fridays TVC, a creative effort that stoked the dying embers of hate that viewers still held for Rebecca Black’s 2011 viral song while simultaneously introducing the telco’s new reward programme. And while the spot was greeted with revile from some quarters, there were few complaints from the Vodafone customers who stand to receive rewards as part of the programme. Here’s a breakdown of how Fantastic Fridays has been incorporated into Vodafone’s existing MyVodafone app.

You’re invited to my party

My four-year old had a birthday party a while back. Nothing fancy, just a few mates, an obstacle course, a cake, a piñata, goody bags – the usual stuff. But the build up to that birthday was something else. He was so excited that anyone and everyone got an invitation. And it got me thinking: what’s the difference between a four-year old birthday party and a customer loyalty programme? If the boy is the brand, the product is fun and the party gives you double points on Tuesdays; here’s why I think there’s stuff we can learn from four year olds.