Browsing: Jennifer Duval-Smith
How can companies ensure that fans who inadvertently use the wrong nomenclature continue to feel good about buying, using and recommending their products? Jennifer Duval-Smith, a recent recipient of some unexpected legal communication, offers a few suggestions.
Following on from last week’s well-received column about why social media was like talkback radio, Jennifer Duval-Smith puts forward her views on why a combination of paid tools and manual monitoring is the best option for a consistent, timely and comprehensive overview of your social media chatter.
In social, just as on talkback radio, a one-off comment or blip in traffic may not mean much, says Jennifer Duval-Smith. But a good listening programme arms us with the ability to discern the blip from the trend, respond appropriately to an established pattern and back up our decision.
The Marketing Association hosted yet another sell-out Brainy Breakfast event last week, with over 300 marketers filling the Crowne Plaza’s conference room ready to listen to international social media expert, Brian Giesen and Jennifer Duval-Smith, executive director at [email protected] in New Zealand, speak about Pinterest—and how to use it to leverage social media campaigns.