Browsing: Grant Kerr

Jetstar continues to back its performance—and try to change perceptions—with the Punctuality Promise

Jetstar has been doing its darndest to shift perceptions among some Kiwis travellers that the low-cost airline is cheap for a reason, with its last campaign offering $24,000 worth of flight vouchers and drawing attention to the fact that, despite a reputation for unreliability, it was named New Zealand’s most punctual domestic airline in 2013. And it’s backing itself once again, offering a $25 voucher to all passengers if a domestic flight during the next eight days arrives more than ten minutes later than scheduled.