Jetstar has been doing its darndest to shift perceptions among some Kiwis travellers that the low-cost airline is cheap for a reason, with its last campaign offering $24,000 worth of flight vouchers and drawing attention to the fact that, despite a reputation for unreliability, it was named New Zealand’s most punctual domestic airline in 2013. And it’s backing itself once again, offering a $25 voucher to all passengers if a domestic flight during the next eight days arrives more than ten minutes later than scheduled.
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Jetstar continues to back its performance—and try to change perceptions—with the Punctuality Promise
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Jetstar pulls out its magical box of joy for fifth birthday celebrations
As Jetstar’s last campaign cleverly showed, ‘no-one likes delays, but everyone loves free flights’. And it’s continued down that road to celebrate five years of flying in New Zealand by creating a game of international Pass the Parcel.