It wasn’t too long ago that Spark was a company to be railed against; a monopolistic monolith using confusion as a marketing tactic to suck money out of consumers. One Spark staffer tells of a focus group attendee from South Auckland before the rebrand saying that if an 027 number came up on their phone they knew it was either telemarketers or debt collectors so they’d just ignore it, which is a good indication of the level of disdain for the brand in that part of the country. But since then, there’s been a lot more openness from those inside the company and a lot more love shown by consumers, and this change in approach manifested itself in the Be Counted campaign, which was created by Touchcast and managed to get over 50,000 New Zealanders interested in regulatory process.
Browsing: Conor Roberts
From Telecom hate to Spark advocacy: Be Counted campaign rallies the troops to fight against price rises