Due to its rapid growth and ongoing success, Xero has on numerous occasions been dubbed the Apple of accounting by the media. And while the company is going through a rocky patch at the moment with reports showing its annual loss widening and speculation that the Australian Stock Exchange might investigate the company on account of failing to disclose information to stock holders, it remains a major Kiwi success story, which has already made strong headway in the Australian market and is also getting noticed in the US. And despite having his hands quite full at the moment with international conquests, the company’s chief marketing officer Andy Lark recently chatted to StopPress’ sister publication Idealog about taking on the US and why marketing cannot be a substitute for a great product or sterling service.
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Xero’s Andy Lark on why marketing comes after product and service