Information superhighway robbery: Flip and Sugar & Partners assume the juxtaposition to point out New Zealand's pricey broadband stats

  • Advertising
  • September 12, 2012
  • Ben Fahy
Information superhighway robbery: Flip and Sugar & Partners assume the juxtaposition to point out New Zealand's pricey broadband stats

All-you-can-eat broadband packages are common overseas, though local ISPs are slowly ratcheting up their data offerings. But Flip, which launched a few weeks back as part of the Callplus/Slingshot network, is playing down at the other end of the spectrum, targeting students and casual users with a small 5GB and home line plan for under $50 a month. And it's ventured to Eastern Europe in an effort to show Kiwis they're paying too much. 

While New Zealanders like to think we live in an advanced nation, Flip believes we are way behind when it comes to cheap landline and broadband. And in a 2011 study about broadband penetration and pricing across OECD countries, New Zealand was behind 30 other countries, including the Slovak Republic and Hungary.

Flip’s head of marketing Scott Hoogerbrug says Flip cuts through the inflated prices and complexity often associated with home telco needs, doing away with contracts and unfathomable pricing models.

“We’ve all put up with paying too much for too long. Flip is for anyone looking for cheap calling and some free broadband. If 5GB isn’t enough, data is easy to buy in low cost packs—as much as you need.”  

Extra data packs can be bought for $5 for 2GB, $10 for 10GB and $20 for 15GB, and can be used over a space of 12 months (they don't expire at the end of the month and he says prepay online services will make it easier for consumers to budget and avoid the risk of ‘bill shock’ at the end of the month). And a campaign from Sugar&Partners that was directed by 8com's Andy Morton, with 30” and 15” TVCs on air from 10 September, will let Kiwis know there’s a new service provider championing fair pricing, almost like the 2degrees of the broadband world, and it makes the point with ads shot in three ex-Soviet countries that all enjoy significantly cheaper broadband than New Zealand.“We shot in two Eastern Bloc nations, Hungary and Slovakia, as well as a small Baltic nation Estonia," says Sugar & Partners writer Dan Nelson. "I hadn’t even heard of Estonia before we started thinking about the idea, but it was incredible to realise they pay less for broadband than us.”

Hoogerbrug agrees it wasn’t the most glamorous shoot location but says the authenticity of the people and places was important for the campaign to cut through, and for potential customers to understand just how far behind New Zealand is. The shoot was completed by a team of five in two weeks, filming almost every day across three countries.

Flip worked with digital media specialist Space Station to execute its media approach with the focus being TV and digital channels driving online signups.

“TV gives us reach but a solid digital strategy is critical. People like to investigate online after seeing an ad, so optimising this funnel with timely, relevant messages is vital, ” says Hoogerbrug. “We’ve also invested time enabling people to sign up without having to call Flip. The path to the website then to creating an account is smooth and easy. That’s our model: cut the complexity, keep pricing low."  

The Flip service will be available in the main centres. It's contract-free, but there is a $49.95 installation fee. The base plan includes 5GB of data, free local calls, and calls to national, overseas and mobile numbers charged at 20 cents a minute.

Campaign details:

Media: The SpaceStation

Creative: Sugar&Partners

Managing partner: Jeremy Johnston

Creative partners: Damon O’Leary. Dave Nash

ECD: Tim Huse.

Writer Dave Nelson

Art Director: Sarah Frizzell

Digital Art Director. Vikki Cheng

Account Service team: Sonya Berrigan, Aimee Knox

Digital producer: Wictoria Markula

Agency TV producer: Liz Rosby

Clients: Scott Hoogerbrug – Head of Marketing, Flip

Production House: 8com

Director: Andy Morton

Producer: Katie Millington

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Whittaker's divides the court of public opinion – but all for a good cause

  • Advertising
  • February 22, 2019
  • Caitlin Salter
Whittaker's divides the court of public opinion – but all for a good cause

On Monday, Whittaker’s launched its latest novelty chocolate-lolly mash up with a chocolatey answer to retro bakesale treat coconut ice. The Coconut Ice Surprise chocolate has a twist though, 20c from each block goes to Plunket – a charity which New Zealanders agree is a worthy cause. However, to relate the chocolate to the charity, Whittaker's has built the campaign around baby gender reveal parties, causing a backlash from the public who argue gender norms have expanded beyond blue for boys and pink for girls.

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