Smaller, independent agencies are often going on about their nimbleness and agility in comparison to the big, internationally-owned full-service shops. And smaller, independent financial institutions are always going on about the level of service and local ownership compared to the big, foreign-owned banks. And the two things have collided with TSB and Special Group’s new campaign, which aims to make hay after the black horse has bolted and offers its support to soon-to-be ex-National Bank customers.