Browsing: Jennifer Duval-Smith

Opinion
Why lawyers make bad marketers
By

How can companies ensure that fans who inadvertently use the wrong nomenclature continue to feel good about buying, using and recommending their products? Jennifer Duval-Smith, a recent recipient of some unexpected legal communication, offers a few suggestions.

Opinion
Social media listening: why it doesn’t pay to DIY
By

Following on from last week’s well-received column about why social media was like talkback radio, Jennifer Duval-Smith puts forward her views on why a combination of paid tools and manual monitoring is the best option for a consistent, timely and comprehensive overview of your social media chatter.

Opinion
Why social media is like talkback radio
By

In social, just as on talkback radio, a one-off comment or blip in traffic may not mean much, says Jennifer Duval-Smith. But a good listening programme arms us with the ability to discern the blip from the trend, respond appropriately to an established pattern and back up our decision.

Opinion
A very Pinteresting breakfast
By

The Marketing Association hosted yet another sell-out Brainy Breakfast event last week, with over 300 marketers filling the Crowne Plaza’s conference room ready to listen to international social media expert, Brian Giesen and Jennifer Duval-Smith, executive director at Social@Ogilvy in New Zealand, speak about Pinterest—and how to use it to leverage social media campaigns.