Roy Morgan Research last night revealed the 24 winners of its 2nd annual Customer Satisfaction Awards at a dinner in Auckland, and SBS Bank, Kiwi Bank, Subway, Kirkcaldie & Stains, Suzuki, 2 degrees, and Paradise retained their crowns from last year.
ANZ’s customer satisfaction levels have improved substantially since it took over The National Bank in 2003, says Roy Morgan’s Michele Levine. So she thinks the timing for a change is as good as it could be.
Roy Morgan has a long history of customer satisfaction research, particularly in the banking space. But it’s expanded its reach with its latest initiative in an effort to reward Kiwi brands across 24 sectors that have the best customer satisfaction ratings.