Gone are the days of media monitors delivering clients a package of newspaper cutouts each morning, but that doesn't mean monitoring is no longer required. Rather, it's as important than ever clients have a pair of eyes on the news gaining attention across the expanding media landscape. Russ Horell, Isentia’s New Zealand country manager, talks to StopPress about the rise of social media, how it's responding with AI and what the future of news and journalism looks like.
Earlier this month, Accenture released its Fjord Trends report, showing what businesses should be wary of in the next year. Of the eight, AI was one to watch for its accelerated growth and rational decision-making capabilities. And with the next step being to create empathetic responses from chatbots, the day AI takes over customer service may be closer than you think. With this in mind, we take a look at a Kiwi company at the forefront of humanising AI technology, that's revealed its first virtual assistant called ‘Nadia’, which has been voiced by actress Cate Blanchett.