The annual Fjord Trends 2018 report has been released, which analyses seven emergent trends predicted to impact businesses, technology, design and society in the year ahead, and provides suggestions as to how organisations can navigate these currents and design for positive change.
Marketing, advertising & media intelligence
Industry happenings at Maori Television, Resn, Amplifi New Zealand, Carat New Zealand, Sky TV, Chemistry Interaction, Mango, The Pond, Accenture and Onfire Design.
'Organisations waste billions of dollars each year on customer loyalty programmes that don’t work' – Accenture research
Accenture's Ben Morgan argues that it's important to show loyalty to customers when it matters to them, rather than rely on loyalty programmes.
Many marketers are struggling in managing the mass of content that they are required to publish across media channels, according to a new global study from Accenture. Of the 1,078 senior marketers surveyed across 17 countries, 53 percent said that they spend more time on operational details—including, but not limited to, requirements documentation, securing legal and leadership approval and content tagging—rather than core marketing and branding activities. And Kiwi brands are facing many of the same issues.
The latest wave of transformative digital services has the potential to change lives to an extent far beyond the disruption caused by the previous two waves, desktop web in the 1990s and mobile in the 2000s, says Accenture Interactive's Michael Buckley.
Marketing and information technology have always been siloed in discrete parts of businesses. But Accenture's Michael Buckley argues that the emergence of new cross-departmental roles suggests that things are changing.
Rather than developing capabilities from the ground up, acquisitions provide an effective means by which companies can incorporate new skills into their offerings. This has been seen internationally in purchases by the likes of Google and Facebook. But this trend is by no means exclusive to the residents of Silicon Valley. On this side of the world, Bauer Media, Designworks and Accenture have all recently acquired businesses to consolidate their offerings.