Andrew Lewis argues that the answers to customer-centricity are unlikely to come from asking customers what they want.
Marketing, advertising & media intelligence
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TRA's Connon Bray takes a look at the customer experience lessons that can be learned from rom-com movies.
Self-confessed ad wanker Clint Ulyatt will be standing in the Mount Roskill electorate for TOP. He takes a few minutes to explain what's motivated him to shed his usual apathy and get involved.
Building friction into a customer journey might not seem logical at first, but TRA's Colleen Ryan finds that this might help to create more empathetic experiences.
Everything that analysts predict will happen to Sky in the local market has already happened to its counterpart in London—and things are still going swimmingly across the pond. Sam Aldred questions whether local predictions of the impending demise of Sky are a little overstated.
While the industry focus is often placed on flashy bits happening on the surface, Contact Energy chief customer officer Vena Crawley says it's often the hard graft beneath the surface that makes the difference.
Damon Stapleton tells a personal story to show that doing something the wrong way can sometimes deliver a marvellous result.
Anthony Gardiner reckons that the SVOD incumbents should be very wary of Facebook's growing interest in this space.
Compac's Perry Sansom reckons that it won't be long before consumers are talking about Zespris, Envys and Halos rather than generic items of fruit.
With Sky facing an onslaught of criticism from all directions, Receptive.tv's Sam Aldred offers his advice on a few changes that could help the brand.
In his tour of marketing automation, Michael Goldthorpe has encountered a few colourful characters along the way.
Dave Bowes argues that culturally relevant brands tend to listen to their audiences before choosing an angle.
After discovering a fake review on her website from a PR staffer, Consumer New Zealand's Sue Chetwin described PR agencies as the 'original fake news artists'. And this was an accusation that BlacklandPR director Mark Blackham took immediate exception to. Here's his response to Chetwin.
Mobile means moments, but as TRA's Colleen Ryan finds out, that doesn’t just mean hitting someone with content at the right time, but delivering the right experience for that specific moment.
We have a lot to talk about in 2017, but is this reflected in the conversations we’re having on social media? Zavy CEO David Bowes finds out what Kiwis talk about when they go online.