Physical distance matters not. Digital tribes rule the roost. And KPMG International has put together a white paper that examines the need for marketers to target customers in a completely different way. Segmenting customers by demographics, geography and income levels is a blunt instrument in the digital economy. It’s no longer about a global versus local. It’s now about digital tribes and these tribes are more likely to form around areas of interest than geography. So is the existing marketing Holy Grail of a deep one-to-one brand connection with consumers outdated?
The news this week of veteran news heads Mark Jennings and Tim Murphy launching a news service was widely celebrated across journalism circles, with many applauding the arrival of a publication dedicated to, as Murphy said, focusing on quality and “doing the news”. But was that excitement a bit pre-emptive? And – the question of the ages – how is it going to pay for it all?