The recent Why Telecom campaign recorded a series of curly customer questions and then, to make the whole thing slightly less boring, decided to employ the services of a range of talking animals. And the new Fly Buys campaign by Clemenger BBDO has also gone heavy on the creatures—and on Butterfly Effect references—to show that "Every time you swipe, something a little bit good happens".
http://www.youtube.com/watch?v=FtBtOou6dYcIt's been a while between drinks for Loyalty NZ as far as above the line campaigns go, with the award-winning 'Dream a Little' campaign launched five years ago. Since then, Fly Buys head of customer engagement Chris Lamers says it has focused primarily on new product development (for example, Fly Buys Music, Fly Buys Flats and partnerships with the likes of Air New Zealand and Visa). And while it had a record year last year, both in terms of redemption and card issuance, he says research showed the Fly Buys brand was in need of a little bit of love. So the new campaign aims to remind people of the bonus they could receive just for carrying out their every day shopping habits, and, like Telecom and Droga5's effort, which Lamers admits caused some slight annoyance when it launched a few weeks back, aimed to bring what is generally a fairly mundane activity to life in an engaging way.
“The great thing about Fly Buys is that for no extra cost and little effort we give our members something—points that add up and allow them to choose whatever they want from our huge range of rewards. Fly Buys is about creating a little bit of good in Kiwis’ lives. The idea is that every time you swipe your Fly Buys card, somewhere a little bit of good happens. In the case of the ads it might be thousands of monarch butterflies flocking to a tree, or a tender moment between a couple of birds. In reality, it’s that your card swipe gives you Fly Buys points,” he says.
On first viewing the ad makes the shopping experience look fairly grim, with fluorescent light galore and a range of emotionless swipes taking place at some of Fly Buys' major partners like New World and Mitre 10 Mega. Some would say it's good to see a bit of truth in advertising for a change. But, as Lamers says, this was done on purpose in an effort to create a juxtaposition with the fantastical animal scenarios that follow.
He says it tried a few options to show the 'something a little bit good' idea, like finding $5 on the ground (if you're ever losing the crowd when telling a story, finish off with "and then I found $20" and you're guaranteed to win them over), but he says that came across a bit worthy and trite. And while it's very early days yet, with the campaign launching last night and shown off to the Fly Buys members last week, he says the research indicates it should go down well.
Lamers says the Fly Buys brand is unashamedly Kiwi and the language of their marketing and communications reflects this. And it's not just the ad that's bringing joy. He says it has re-recorded all its voice prompts for its call centre "just to be a bit more human and less corporate" and to try and ensure that everyone finishes their phone call slightly happier than when they dialled, something he admits is a tough ask when you receive as many calls as Fly Buys.
“We want to make sure that when you receive some kind of communication from Fly Buys or see one of our posters we use words and phrases that actually reflect how we actually talk. We talk about ‘sweet deals’ and giving members a ‘heads up’ and use language like ‘heaps’ and ‘awesome’. It reminds our members that Fly Buys is for them and they receive the benefits.”
Lamers says the campaign is also about finding ways to share "those moments of good". It has already put up an 'edible billboard' in in the Wellington airport made up of lollipops that could be taken, and over the next few months he says Fly Buys will be bringing the idea to life via experiential activities around the country.
Marketing team: Chris Lamers and Katherine O’Connor
Production CompanyFlying Fish
Executive ProducersJames Moore, Neysa Horsburgh, Guillaume Raffi
DirectorsPsyop (Todd Mueller & Kylie Matulick)
Live Action ProducerPenelope Sinclair
Director of PhotographyGinny Loane
VFX SupervisorRoss Denner & Benoit Mannequin
Lead Technical DirectorRoss Denner
Lead FlameBenoit Mannequin
Compostior(s)"Will Voss Johnson, Katerina Arroyo"
Previz"(Generalists) Nikki Mull, William Schilthuis, Adam Leary, Felix Balbas, "
Modeler(s)"Kunal Sarkar, Prashant Nair"
Animator(s)"Ian Wilson, Jonah Austin"
Texture"Damian Boyle, David Mayhew, Inigo Vimal Roy, Raju Ganesh S."
Roto"Brinda Ravichandran, Sathya Narayan"
GFXFur: Dameon Boyle
Particles"John Cherniack, Cristian Hinz Welkens, Edward L."
Executive Creative DirectorPhilip Andrew
Creative DirectorBrigid Alkema
Art DirectorBrigid Alkema / Emily Beautrais
Copywriter Mitch Alison / Alex Metson
Account TeamJulia Walshaw / Brendan McElroy / Louise Cheeseman
ComposerPete Van Der Flute
Executive ProducerTamara O'Neill