Fresh from being named as New Zealand’s best online bank by Canstar, and following on from the world’s first virtual Facebook branch in late 2010, ASB has taken the next logical step, with users soon able to make payments directly to their Facebook friends.
The new version of its mobile app, which was launched last month and features a TVC showing the ‘dance of the lost wallet’, allowed customers to transfer funds to others without requiring they know the recipient’s bank account. Instead, cellphone numbers and email addresses can be used to verify the transaction. TSB recently launched its new app, replete with Bump technology, ANZ also allows mobile to mobile payments with goMoney on iPhone, and with the likes of Google Wallet and other forms of NFC payment coming on stream, it’s becoming even less likely EFTPOS-loving Kiwis will have any cash in their pockets.
And from mid-July, ASB Mobile users will be able to send and receive money via Facebook. Any un-retrieved funds will be credited back to the payer after 14 days.
“Kiwis are increasingly engaging with friends, family and businesses through social media and on average they have more Facebook friends than the typical Facebook user globally,” says Anna Curzon, ASB’s general manager of brand experience and digital channels. “We know from talking to our customers that they are seeking out quicker, more convenient, and safer ways to make payments that reflect their lifestyle. The next step in this evolution is being able to seamlessly make payments from their smartphone, using Facebook as a channel.”
One aspect of the revamped ASB mobile app that had punters grumbling was the restriction that meant it could only be used on one handset, which seemed at odds with the fact that increasingly mobile users are juggling multiple devices. That, too, will be addressed in the new release, with support for multiple devices.