Junior Account Director - CRM

  • Auckland

At 99, we’re on a journey to building the agency of tomorrow. We’re looking for a new breed of Account Director. We’re looking for an Account Director with the vision, passion and drive to help us create a best in class customer experience agency.

A problem solver and ‘go-to’ for both clients and the 99 team when it comes to CRM and Customer Experience.

So who are we after?

You could be a SAM ready to move up and learn more. Someone with experience working in an agency or similar creative environment. Your area of expertise is CRM, Retention, Loyalty and B2B. You’ll have an appreciation of creativity and an affinity for creative people, be they planners, writers or designers.

Someone who wants to take their career to the next level and embrace new technologies. You’ll guide one of our biggest clients as they enter a new phase of brand evolution and a more strategic approach to loyalty and retention.

So what will you be doing?

Key to this role will be developing excellent relationships with your clients from junior-to-senior-level. This will be a genuine partnership founded on the consistent delivery of great work, and founded on you developing a sound understanding of your clients business. You’ll be the trusted advisor they call on when they have a question or concern.

You’re responsible for the financial performance of your accounts, and in particular preparing and meeting monthly revenue forecasts.

You’ll understand the importance of creativity and it’s affect on effectiveness. A passion for delivering creative solutions to your clients business problems will be just as important as the financials.

Desired skills, experience and traits

• Is familiar with/and has worked on retention/acquisition projects
• Strong relationship skills for building internal and external partners to deliver world class work
• Ability to provide solutions for clients and troubleshoot potential issues
• A passion for creativity and doing great work
• Knowledge of CRM and loyalty principles
• Understands specific target audiences and their relationship with the brand
• Understands the role of research in the creative process and in optimising communications
• Proactively seeks out new challenges and opportunities

What makes this role unique?

You’ll be working alongside our Business Director, Head of Innovation, Creative Director and Award-winning head of Planning to deliver best in class campaigns that push the envelope (excuse the pun). By working alongside a team of industry experts you’ll be able to boost your career trajectory and learn new skills at the forefront of communication technologies.

If high-end creative hasn’t previously been a feature of the work you’ve been involved in, this could be your opportunity to experience creativity in a dynamic environment.

How would we describe ourselves?

At 99, we see the world differently to other agencies. Our purpose is not to make ads. We exist to design experiences that connect people with brands and places. Every touchpoint shoppers (or prospective shoppers) have with brands contributes to their overall propensity to choose one over another. We strategically engineer and curate those connections to deliver measurable value to our clients.

We operate at the intersection of creativity, technology and data. Our communications create superior customer journeys that not only contribute to loyalty, but also advocacy. We can do this because technology enables a connected experience, everywhere.

We are curious, inventive, insightful, effective and collaborative and these are the key traits we look for in our staff; which in turn creates of our awesome culture.

We encourage a good work-life balance and support that through staff initiatives and programmes.

We are also part of Clemenger Group – New Zealand's largest and most successful group of advertising creative communication companies. 26% of the shares are owned by staff and we are 100% locally managed. We are in the BBDO network which is the world’s most effective creative network (290 offices - 90 countries - 17,000+ staff). This means you are part of a highly regarded global network, that has local focus and truly values their staff.

Please note: all applicants must have valid rights to work in New Zealand.

Apply via Web

Job of the Week

Latest comments

popular

Brought to you by Colmar Brunton

Honouring the ads—and the agencies responsible for them—that make the biggest impact on consumers and get more bang for the client’s buck.

latest jobs

Tangible Media network

Use the Tangible Media network of magazines, blogs, newsletters, video and content creation services to reach the new New Zealand.

NZ Retail
NZ Marketing
Idealog
Good
Treasures
Dish
Habitat
New Zealand Weddings
Living Well
Little Trasures Baby Book

TVC OF THE WEEK

Who's it for: Ecostore by DDB

Why we like it: For its first brand campaign, Ecostore is making itself heard with a powerful message about the future that will have the audience questioning their outlook. As a brand that promotes itself as being safe for consumers and the world they live in, examining the dichotomy between the optimism of youth and the pessimism of the older generation shows our environment doesn't have to be set for a future of melted ice caps and deforestation. There is hope out there and clearly, Ecostore wants to be apart of it.

Who's it for: Flick Electric by Special Ad Service

Why we like it: While many people have their aha moments in the shower or while exercising, others, according to Flick Electric, have them while performing taxidermy on birds. It may be an odd image for a power company, but the tongue-in-cheek approach shows the company is willing to have a bit of fun as it goes about recruiting new customers. 

Who's it for: Jockey New Zealand by Parlour

Why we like it: It's hard to ignore the obvious appeal of seeing the All Blacks strip down to their Jockeys for the entirety of the video and for those who aren't as fazed by what lies beneath the black jersey, it's an insight into what the boys get up to off the field. Apparently, Anton Lienert Brown enjoys peanut butter on toast and sailing. And while special guest and former Shortland Street star Will Hall doesn't strip down completely, a special mention has to be given to his bravery to sit alongside the undressed All Blacks in just Jockeys and a robe. 

Results for
Topics
Jobs
About

StopPress provides essential industry news and intelligence, updated daily. And the digital newsletter delivers the latest news to your inbox twice a week — for free!

©2009–2015 Tangible Media. All rights reserved.
Use of this site constitutes acceptance of our Privacy policy.

Advertise

Contact Vernene Medcalf at +64 21 628 200 to advertise in StopPress.

View Media Kit