Junior Account Director - CRM

  • Auckland

At 99, we’re on a journey to building the agency of tomorrow. We’re looking for a new breed of Account Director. We’re looking for an Account Director with the vision, passion and drive to help us create a best in class customer experience agency.

A problem solver and ‘go-to’ for both clients and the 99 team when it comes to CRM and Customer Experience.

So who are we after?

You could be a SAM ready to move up and learn more. Someone with experience working in an agency or similar creative environment. Your area of expertise is CRM, Retention, Loyalty and B2B. You’ll have an appreciation of creativity and an affinity for creative people, be they planners, writers or designers.

Someone who wants to take their career to the next level and embrace new technologies. You’ll guide one of our biggest clients as they enter a new phase of brand evolution and a more strategic approach to loyalty and retention.

So what will you be doing?

Key to this role will be developing excellent relationships with your clients from junior-to-senior-level. This will be a genuine partnership founded on the consistent delivery of great work, and founded on you developing a sound understanding of your clients business. You’ll be the trusted advisor they call on when they have a question or concern.

You’re responsible for the financial performance of your accounts, and in particular preparing and meeting monthly revenue forecasts.

You’ll understand the importance of creativity and it’s affect on effectiveness. A passion for delivering creative solutions to your clients business problems will be just as important as the financials.

Desired skills, experience and traits

• Is familiar with/and has worked on retention/acquisition projects
• Strong relationship skills for building internal and external partners to deliver world class work
• Ability to provide solutions for clients and troubleshoot potential issues
• A passion for creativity and doing great work
• Knowledge of CRM and loyalty principles
• Understands specific target audiences and their relationship with the brand
• Understands the role of research in the creative process and in optimising communications
• Proactively seeks out new challenges and opportunities

What makes this role unique?

You’ll be working alongside our Business Director, Head of Innovation, Creative Director and Award-winning head of Planning to deliver best in class campaigns that push the envelope (excuse the pun). By working alongside a team of industry experts you’ll be able to boost your career trajectory and learn new skills at the forefront of communication technologies.

If high-end creative hasn’t previously been a feature of the work you’ve been involved in, this could be your opportunity to experience creativity in a dynamic environment.

How would we describe ourselves?

At 99, we see the world differently to other agencies. Our purpose is not to make ads. We exist to design experiences that connect people with brands and places. Every touchpoint shoppers (or prospective shoppers) have with brands contributes to their overall propensity to choose one over another. We strategically engineer and curate those connections to deliver measurable value to our clients.

We operate at the intersection of creativity, technology and data. Our communications create superior customer journeys that not only contribute to loyalty, but also advocacy. We can do this because technology enables a connected experience, everywhere.

We are curious, inventive, insightful, effective and collaborative and these are the key traits we look for in our staff; which in turn creates of our awesome culture.

We encourage a good work-life balance and support that through staff initiatives and programmes.

We are also part of Clemenger Group – New Zealand's largest and most successful group of advertising creative communication companies. 26% of the shares are owned by staff and we are 100% locally managed. We are in the BBDO network which is the world’s most effective creative network (290 offices - 90 countries - 17,000+ staff). This means you are part of a highly regarded global network, that has local focus and truly values their staff.

Please note: all applicants must have valid rights to work in New Zealand.

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