Engagement Lead

  • Auckland Central - Parnell

Gladeye is looking for a Engagement Lead to join our Webby award-winning digital agency team working with clients from New Zealand to New York.

The Details
We’re looking for an Engagement Lead to help us identify opportunities to create value for our clients, their customers, and the world through great digital design and communication.

Engagement Leads are the strategic partner to our clients. They’re smart thinkers and exceptional relationship managers. They’re the front-line representatives of our business, brand and values.

The Engagement Lead role is like a senior Account Service role, but at Gladeye we want you to think more strategically about long term value-creation, not just short-term campaign results.

In this role you’ll:


  • Manage a portfolio of client relationships, tailoring our services to meet specific business goals and create value for our clients and their customers.

  • Build effective, long-term relationships with clients. Become their trusted strategic advisor in digital marketing and digital product design and development.

  • Provide insight into your client’s problems, and reframe those problems into opportunities for creative digital solutions. You’ll actively pursue client opportunities that reflect our strengths, values and strategic goals.

  • Take accountability for ensuring work is delivered on time and to the highest level of integrity and client satisfaction.

  • Become a part of our world-class team. Continue to learn, practice, and evolve your discipline, remaining always curious about digital design innovation and its increasing impact on humanity.

Your specific skills and experience should include:


  • At least five years in a client service role, and proven ability to manage and grow positive professional relationships.

  • The ability to speak intelligently about digital design, emerging technology or online media channels.

  • Outstanding communication skills, including the ability to persuade and influence, and to simplify complex ideas and get alignment and understanding from your audience.

  • Sharp presentation skills: in person, in writing, and in presentation formats.

  • The ability to collaborate with a diverse team across different disciplines, and in many cases, help to get the best from creative and technology teams.

  • Exceptional organisational skills and a self-starting attitude to getting things done. You’ll have the ability to work to tight deadlines and manage multiple projects, as well as the skills and experience to avoid overextending yourself or your team.

  • The ability to prepare proposals, briefs and project plans, and to work with Project Managers to track and report status to clients, estimate costs and make invoices.

  • A fanatical attention to detail.

  • The willingness to take on responsibility and be held accountable for working with skill and integrity.

  • The passion to contribute to a team doing exceptional work.

At Gladeye you’ll find a diverse group of people from around the world, all of whom share a vision to create exceptional digital work that makes a difference. Our studio in Parnell’s tech valley includes free lunch on Fridays, an emerging tech and VR lab, loads of plants and the opportunity to work with some of this country's best digital talent on a wide variety of projects, from digital storytelling to enterprise applications.

Applicants for this position should have NZ residency or a valid NZ work visa. Please go to Seek to apply now.

Apply via Web

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