CX Researcher

  • Wellington - Newtown
  • 85 to 95k indicative

At Flux Federation, we create marvelous experiences and products for energy teams and their customers all around the world. Flux is a team of 100+ software developers, designers, testers and product people. We’re the team that powers Powershop in NZ, Australia and the UK.

We have ‘UX’ in our name, and that’s deliberate. Energy is a complicated industry, but we want to make it simple and fun. We’re serious about making life better for our customers and putting them first.

That’s where you come in.  We're looking for an experienced CX Researcher to work closely with the design, product and technology teams to make sure that we create brilliantly crafted experiences for the most important person – the customer.

Here’s how you’ll do that:

- You’ll create and conduct robust usability tests and customer research
- Be familiar with a range of methodology, you’ll know when to choose hand-drawn paper prototypes over interactive pixel perfect screens
- Understand the attributes and values of both quantitative and qualitative research and know when to employ each
- An excellent communicator – both written and verbal – you’ll help everyone to understand the implications of design and technology decisions with succinct reports and engaging discussions and presentations.
- Working collaboratively with a team with a broad range of expertise, you’ll spend most of your time working side-by-side with designers and UX experts. You’ll enjoy raising awareness of ‘the customer’ with the wider team
- A self-starter, you’ll help to identify strategic pieces of research as together we plan and progress projects and ongoing work
- You’ll enjoy the challenge and reward of conducting research in different international markets and helping Flux evolve our CX processes as we grow.

Here’s why you should come and work here:

- You give a shit about the quality of your work and improving yourself alongside the business   
- We’re growing, it’s exciting. We’re looking to empower the world and you'd love help us grow
- How people live with power is rapidly changing with EVs, solar and batteries. It’s an exciting field and you’ll love the possibility of what we can create
- You thrive in a positive learning environment. You want to progress and develop and we’ll support you in that
- You value diversity of thought and we do too. We want you to bring your whole self to work
- You like a relaxed work environment and flexibility. Everyone has a laptop so you have the freedom to work from a beanbag or a desk, a couch or even your kitchen table at home
- You like fun. There's beer, wine and non-alcoholic drinks on Fridays, great coffee, soy milk, table tennis and a pie warmer. We've got knitters, bakers and musicians, as well as runners, cyclists and trampers. Whatever you're into will add to the team
- You want to be bold and you always seek better ways. We'll be bold together.
Please apply online or call Vivien from our recruitment team on (04) 803 2583

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