At Flux Federation, we create marvelous experiences and products for energy teams and their customers all around the world. Flux is a team of 100+ software developers, designers, testers and product people. We’re the team that powers Powershop in NZ, Australia and the UK.
We have ‘UX’ in our name, and that’s deliberate. Energy is a complicated industry, but we want to make it simple and fun. We’re serious about making life better for our customers and putting them first.
That’s where you come in. We're looking for an experienced CX Researcher to work closely with the design, product and technology teams to make sure that we create brilliantly crafted experiences for the most important person – the customer.
Here’s how you’ll do that:
- You’ll create and conduct robust usability tests and customer research
- Be familiar with a range of methodology, you’ll know when to choose hand-drawn paper prototypes over interactive pixel perfect screens
- Understand the attributes and values of both quantitative and qualitative research and know when to employ each
- An excellent communicator – both written and verbal – you’ll help everyone to understand the implications of design and technology decisions with succinct reports and engaging discussions and presentations.
- Working collaboratively with a team with a broad range of expertise, you’ll spend most of your time working side-by-side with designers and UX experts. You’ll enjoy raising awareness of ‘the customer’ with the wider team
- A self-starter, you’ll help to identify strategic pieces of research as together we plan and progress projects and ongoing work
- You’ll enjoy the challenge and reward of conducting research in different international markets and helping Flux evolve our CX processes as we grow.
Here’s why you should come and work here:
- You give a shit about the quality of your work and improving yourself alongside the business
- We’re growing, it’s exciting. We’re looking to empower the world and you'd love help us grow
- How people live with power is rapidly changing with EVs, solar and batteries. It’s an exciting field and you’ll love the possibility of what we can create
- You thrive in a positive learning environment. You want to progress and develop and we’ll support you in that
- You value diversity of thought and we do too. We want you to bring your whole self to work
- You like a relaxed work environment and flexibility. Everyone has a laptop so you have the freedom to work from a beanbag or a desk, a couch or even your kitchen table at home
- You like fun. There's beer, wine and non-alcoholic drinks on Fridays, great coffee, soy milk, table tennis and a pie warmer. We've got knitters, bakers and musicians, as well as runners, cyclists and trampers. Whatever you're into will add to the team
- You want to be bold and you always seek better ways. We'll be bold together.
Please apply online or call Vivien from our recruitment team on (04) 803 2583
Fantastic work. Also hearing great things about the Drive project in low-income communities. Congrats to all involved!
1989 called... They want their idea back. https://www.youtube.com/watch?v=OmNymPocKro
Absolutely, have to admit this was confusing to me and my team as well.
Oh man, this is TERRIBLE!!!!!! So damn confusing...just have a straightforward rationale and stick with it Lightbox...
I like it
As David Ogilvy would say ... perhaps the advertising agency thinks the public find the actual products as boring as the agency does.
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Who's it for: Air New Zealand by True
Why we like it: With all the attention the plant-based Impossible Burger has been getting in the media lately, the border security officer's assessment it being a celebrity is not unjustified. It's been a controversial arrival, with acting prime minister Winston Peters and former primary industries minister Nathan Guy calling out the airline for not promoting local meat, while others have praised it for the vegetarian-friendly addition. For those who haven't caught up on the news, alongside some dad jokes about spreading buns and meaty looking plants, the ad does a good job of explaining Air New Zealand's new meat-free meal.
Who's it for: Tourism New Zealand by Augusto
Why we like it: Like previous tourism campaigns New Zealand's beautiful landscapes are once again on show but this spot has a point of difference as it also highlights Kiwi's welcoming nature. From a simple "hi" as people pass on a track to a "kia ora" when walking on the beach, the video journeys across the country with visitors making themselves at home as it goes. And for those of us watching from New Zealand it makes us feel proud to be a Kiwi.
Who's it for:Lightbox NZ by Shine
Why we like it: We all know moths are attracted to the light, but who knew they are eager movie watches. Dressing humans as moths to crash a couple's quiet night in with a film is certainly a unique, and kind of creepy, approach for Lightbox to take to promote its movie offering but it got us talking.
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