Customer Care and Comms Lead

  • Auckland - Grey Lynn

An incredibly exciting opportunity has come up to join the Farro Family in a newly created role!
We’re on a mission to find an experienced Customer Care and Communications professional to join our dedicated Marketing team.

Working closely with the Marketing Manager and Customer Experience Officer, this role will see you taking the lead on day to day customer-centric communications, specifically developing Farro’s customer care plan, building customer love, growing and effectively maintaining the Farro database, and reporting and analytics.
You will have a proven track record of knowledge and experience in areas such as customer issues resolution, building customer loyalty, developing practical solutions based on customer feedback, and email marketing and copywriting.

You have excellent verbal and written communication skills, above-average IT literacy, display high levels of business acumen and be able to juggle complex and competing priorities, so strong organisational and time management skills will come in very handy.

We are a fun and bubbly team, but we know when it's time to knuckle down and get the work done, and team-fit is hugely important to us. You will have a great sense of humour, but take your work seriously, have bags of initiative, have a positive outlook, and you share our LOVE of food! And it goes without saying, that in a role like this, you will place our customers at the focus of everything you do.

So, if you tick our boxes, we're halfway there… let's see if we tick yours, how does this sound:

• Genuine development and growth opportunities
• Hands-on leadership and support
• Iconic NZ owned and operated growing business
• Generous product discounts
• Great company culture
• Free coffee
• Birthday leave
• Flexible hours (negotiable)

This role is based at our Support office in Grey Lynn, however, travel in the Auckland area may be required from time to time for this role (own vehicle, full driver's license).
If you're all the way there, then don't think, act now!!

Apply with your up-to-date CV and cover letter.

Only candidates with the legal right to work in NZ will be considered for this role.

Apply via Web

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